Contact Us

1008 Kimberly Pl, Great Falls, VA 22066, United States

Monday – Friday
9:00 AM – 6:00 PM

At MASSUAE, we are here to help.

If you have questions about our products, sizing, an existing order, payment, shipping, tracking, returns, exchanges, refunds, or other store-related matters, please contact our Customer Support team using the information below.

Order Support

If you are contacting us regarding an existing order, please provide whenever possible:

• Your full name;
• Order number;
• Email address used during checkout;
• Product name;
• Size, color, or variant where applicable;
• A brief description of your question or issue.

Providing this information can help us locate your order and assist you more efficiently.

Product Questions

If you need assistance before placing an order, you may contact us regarding:

• Product details;
• Product availability;
• Available sizes;
• Available colors;
• Materials;
• Fit information;
• Product measurements;
• Care information;
• Styling-related product questions.

Please also review the applicable product description and size information before completing your purchase.

Size & Fit Assistance

Fit may vary depending on the individual product, fabric, construction, stretch, embellishment, and intended silhouette.

If you need sizing assistance, please provide:

• Product name;
• Your usual size;
• Bust measurement where applicable;
• Waist measurement where applicable;
• Hip measurement where applicable;
• Any specific fit concerns.

Our Customer Support team will use the available product information to assist where possible.

Shipping Support

For questions regarding:

• Order processing;
• Shipping status;
• Tracking information;
• Delivery estimates;
• Delivery delays;
• Packages marked as delivered;
• Lost or delayed shipments;

please provide your order number and tracking number when available.

Our estimated standard delivery timeframe is:

7–12 Business Days

This includes:

• Processing time: 1–3 Business Days;
• Transit time: 6–9 Business Days.

Tracking Assistance

Tracking information may take up to:

48 Hours

to become active or update after the package has been accepted by the shipping carrier.

If your tracking information has not updated for an extended period, please contact us with your:

• Order number;
• Tracking number;
• Full name;
• Shipping address.

We will review the available shipment information and assist where appropriate.

Returns & Exchanges

MASSUAE accepts eligible returns for both:

• Defective products;
• Non-defective products.

Eligible return and exchange requests must generally be submitted within:

30 Days From the Date of Delivery

Returned products must meet the applicable:

New Products Only

condition requirements.

Approved returns are handled:

By Mail

Please contact our Customer Support team before mailing any product back.

Return Address Notice

The business address listed on this page is not automatically the return address.

Please do not mail returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Return Shipping

For standard eligible returns:

Return Label: Customer's Responsibility

Customers are responsible for arranging and paying for the applicable return shipment.

MASSUAE does not charge a restocking fee for approved eligible returns.

Restocking Fee: $0

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us and provide:

• Your order number;
• Description of the issue;
• Clear photos of the affected product;
• Photos of the packaging where applicable;
• Photos of the shipping label where applicable.

Please keep the affected product and original packaging while your request is being reviewed.

Refund Support

Approved refunds are generally issued to the:

Original Payment Method

Once an eligible returned product has been received, inspected, and approved, MASSUAE will process the refund within:

3 Business Days

After the refund has been submitted, your bank, card issuer, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

Payment Questions

If you have questions regarding:

• Payment authorization;
• Billing;
• Failed or declined payments;
• Pending payments;
• Duplicate charges;
• Promotional discounts;
• Refund status;

please contact our Customer Support team.

For security reasons, please do not send:

• Complete credit card numbers;
• Complete debit card numbers;
• Card security codes;
• Banking passwords;
• Payment account passwords;
• Other sensitive financial credentials.

Privacy Requests

If you have questions regarding your personal information or wish to submit a privacy-related request, please contact:

info@massuae.com

Please provide sufficient information for us to understand and appropriately respond to your request.

Contact Details

MASSUAE

Phone:
+1 571-800-4133

Email:
info@massuae.com

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

Thank you for shopping with MASSUAE.

We appreciate your support and are available to assist with product, sizing, order, payment, shipping, tracking, return, exchange, refund, and customer service questions.