Shipping policy

At Massuae, we strive to deliver your orders quickly and reliably. Below is important information about our shipping process.

Order Processing / Handling Time

• Orders are typically processed and prepared for shipment within 1–3 business days.
• Business days are Monday through Friday, excluding weekends and U.S. public holidays.
• Order cutoff time is 12:00 AM Eastern Standard Time (New York). Orders placed after the cutoff will be processed on the next business day.
• During peak seasons or sales events, processing time may be slightly longer.

Shipping Cost

We offer Free Standard Shipping on all orders (no minimum required).

Transit Time

After an order has been shipped, standard transit time is 6–9 business days for all destinations. Delivery times are estimates and may vary depending on the destination, carrier, and external factors such as customs clearance.

Destinations & Carriers

• We ship to the United States and most international destinations.
• Carriers may include USPS, UPS, FedEx, DHL, or other reliable providers. We reserve the right to select the most suitable carrier for each order.

International Shipping

• International orders may incur customs duties, VAT, import taxes, or brokerage fees.
• These charges are the sole responsibility of the recipient. We do not collect or reimburse these fees.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided link.

Shipping Address Changes

We can only accommodate address changes if the order has not yet been processed. Please contact us at info@massuae.com as soon as possible.

Cancellations

Orders can be canceled within a short time after placement (before processing begins). After the order has shipped, please use our return process.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Holiday Shipping Notice

Delivery times may be delayed during major holidays (e.g., Thanksgiving, Christmas). We recommend placing orders early.

Contact Us

For any shipping-related questions, please email info@massuae.com. Our team will respond within 24–48 business hours.

This policy is subject to change. The version posted on our website at the time of purchase applies. Thank you for shopping at Massuae!