Shipping policy

At MASSUAE, we are committed to providing a clear, reliable, and transparent shipping experience.

Please review the information below regarding shipping destinations, shipping costs, order processing, estimated delivery times, tracking, and other important shipping information.

Shipping Destination

MASSUAE currently provides standard shipping to eligible addresses within the:

United States

Shipping availability is determined by the delivery address entered during checkout.

Customers are responsible for providing complete and accurate shipping information before submitting an order.

Shipping Cost

MASSUAE currently offers:

Free Standard Shipping

Shipping cost:

$0

All eligible orders shipped within the United States receive free standard shipping.

There is no minimum order value required for standard free shipping unless otherwise clearly stated before purchase.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM Eastern Time (New York)

Orders placed before the cut-off time on an eligible business day may begin processing that business day.

Orders placed after the daily cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Processing days are:

Monday – Friday

Weekends and public holidays are not normally counted as processing days.

Order processing may include:

  • Payment confirmation;

  • Order verification;

  • Product availability verification;

  • Product preparation;

  • Packaging;

  • Preparation for carrier pickup.

Processing time begins after an order has been successfully submitted and payment has been authorized.

Please note that processing time is separate from shipping transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Transit days are:

Monday – Friday

Transit time refers to the estimated period between carrier acceptance and delivery to the customer.

Actual transit time may vary depending on:

  • Shipping destination;

  • Carrier operations;

  • Weather conditions;

  • Public holidays;

  • Transportation disruptions;

  • Other circumstances outside our reasonable control.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 Business Days;

  • Transit time: 6–9 Business Days.

Delivery estimates are based on business days.

Weekends and public holidays are generally excluded from the estimated delivery timeframe.

Estimated delivery times are provided as guidance and are not guaranteed delivery dates.

Business Days

For the purposes of this Shipping Policy, business days are:

Monday – Friday

Weekends and public holidays are not normally included in processing or transit calculations.

Carrier schedules may also be affected by public holidays or operational interruptions.

Order Confirmation

After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Please review your order details carefully, including:

  • Product;

  • Size;

  • Color;

  • Variant;

  • Shipping address;

  • Contact information;

  • Order total.

If you notice an error, please contact our Customer Support team as soon as possible.

Shipping Confirmation

Once your order has been processed and shipped, you may receive a shipping confirmation containing available shipment information.

This may include:

  • Tracking number;

  • Shipping carrier;

  • Shipment status.

Tracking information may not become active immediately after shipment.

Order Tracking

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been accepted by the shipping carrier.

Tracking updates are provided by the applicable carrier and may occasionally be delayed.

Customers should retain their order and tracking information until delivery has been completed.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number where applicable;

  • City;

  • State;

  • ZIP code;

  • Phone number;

  • Email address.

Incorrect or incomplete shipping information may result in:

  • Order processing delays;

  • Delivery delays;

  • Failed delivery attempts;

  • Returned packages;

  • Additional delivery issues.

MASSUAE is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address after placing an order, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist before the order enters processing or shipment.

However, once an order has been processed, packed, or transferred to the carrier, address changes cannot be guaranteed.

Delivery Delays

Although our estimated total delivery timeframe is:

7–12 Business Days

occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather;

  • Public holidays;

  • Carrier service interruptions;

  • High shipping volumes;

  • Transportation disruptions;

  • Natural disasters;

  • Government restrictions;

  • Unexpected logistics issues.

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available shipment information and assist where appropriate.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

  • Confirm the shipping address provided with the order;

  • Check around the delivery location;

  • Check with household members where applicable;

  • Check with neighbors where appropriate;

  • Check with reception, front desk, or building management where applicable;

  • Review available carrier delivery information.

If you are still unable to locate the package, please contact our Customer Support team with your order number and tracking information.

Lost Packages

If tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

  • Full name;

  • Order number;

  • Tracking number where available;

  • Shipping address;

  • Description of the issue.

We will review the available tracking information and may contact the applicable shipping carrier where appropriate.

Damaged Packages

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or incorrect, please contact us and provide:

  • Order number;

  • Description of the issue;

  • Clear photos of the product;

  • Photos of the shipping package where applicable;

  • Photos of the shipping label where applicable.

Please keep the affected product and original packaging while the request is being reviewed.

Eligible damaged, defective, or incorrect product requests will be handled according to our Return & Refund Policy.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

  • Delayed;

  • Returned to sender;

  • Held by the carrier;

  • Subject to additional delivery arrangements.

Please review your shipping information carefully before submitting your order.

Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on their procedures.

A delivery may fail because of:

  • Incomplete address information;

  • Restricted access to the delivery location;

  • Unavailable recipient;

  • Carrier delivery procedures;

  • Other delivery-related circumstances.

Customers should monitor available tracking information after shipment.

Refused or Undeliverable Packages

A package may be returned to the sender if:

  • Delivery is refused;

  • The address is incorrect or incomplete;

  • The recipient cannot be reached;

  • The package is not collected where required;

  • Delivery attempts are unsuccessful.

Refusing delivery does not automatically qualify the shipment for an immediate refund.

If you wish to return an order, please follow the return process described in our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters:

  • Processing;

  • Packing;

  • Shipment.

Once an order has entered processing or shipment, changes or cancellations cannot be guaranteed.

If an order has already shipped, eligible products may be returned after delivery according to our Return & Refund Policy.

Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this occurs:

  • You may receive more than one shipment;

  • You may receive more than one tracking number;

  • Packages may arrive on different dates.

You will not be charged an additional standard shipping fee solely because MASSUAE separates an order into multiple shipments.

Public Holidays

Public holidays may affect:

  • Order processing;

  • Carrier pickup;

  • Tracking updates;

  • Transit time;

  • Delivery schedules.

Orders placed during weekends or public holidays may begin processing on the next available business day.

Shipping Responsibility

MASSUAE will make reasonable efforts to process and ship orders within the timeframes described in this policy.

Once a shipment has been transferred to the applicable shipping carrier, tracking and delivery updates are generally provided by that carrier.

If an issue occurs during transit, please contact us so we can review the available shipment information.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

MASSUAE

Phone:
+1 571-800-4133

Email:
info@massuae.com

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

When contacting us regarding an existing order, please provide your order number and the email address used during checkout whenever possible.

Thank you for choosing MASSUAE.