Shipping policy

At Massuae, we strive to deliver your orders quickly and reliably. Below is important information about our shipping process.

Order Processing Time

  • Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or sales events, processing time may be slightly longer.

Domestic Shipping (United States)

  • We offer Free Standard Shipping on all orders (no minimum required).
  • Carriers: USPS, UPS, or FedEx.
  • Estimated Delivery Time: 3-7 business days after shipment.

International Shipping

  • We ship to most countries worldwide, including Europe and other major regions.
  • Shipping Cost: Calculated at checkout based on destination, weight, and selected carrier (DHL, FedEx, UPS, etc.).
  • Estimated Delivery Time: 7-15 business days (may vary due to customs processing).
  • International orders may incur customs duties, VAT, import taxes, or brokerage fees, which are the responsibility of the recipient. We do not collect or reimburse these fees.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided link.

Shipping Address Changes

We can only accommodate address changes if the order has not yet been processed. Please contact us at info@massuae.com as soon as possible.

Cancellations

Orders can be canceled within 30 minutes of placement. After that, please use our return process once the order has shipped.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Holiday Shipping Notice

Delivery times may be delayed during major holidays (e.g., Thanksgiving, Christmas). We recommend placing orders early.

Contact Us

For any shipping-related questions, please email info@massuae.com. Our team will respond within 24-48 business hours.

This policy is subject to change. The version posted on our website at the time of purchase applies. Thank you for shopping at Massuae!