Contact information

At MASSUAE, we are committed to providing clear and accessible customer support.

If you have questions about our products, sizing, an existing order, payment, shipping, tracking, returns, exchanges, refunds, or other store-related matters, please contact our Customer Support team using the information below.

Customer Support

Store Name:
MASSUAE

Email:
info@massuae.com

Phone:
+1 571-800-4133

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

Order Assistance

If you are contacting us regarding an existing order, please include whenever possible:

  • Your full name;

  • Order number;

  • Email address used during checkout;

  • Product name or item details;

  • Size, color, or variant where applicable;

  • A brief description of your question or issue;

  • Relevant photos where applicable.

Providing this information can help us locate your order and respond more efficiently.

Product Questions

If you have questions before placing an order, you may contact us regarding:

  • Product information;

  • Available sizes;

  • Available colors;

  • Material details;

  • Fit information;

  • Product measurements;

  • Product availability;

  • Care information.

Please review the applicable product information and size details before completing your purchase.

Sizing Assistance

If you need help choosing a size, please provide:

  • Product name;

  • Your usual size;

  • Bust measurement where applicable;

  • Waist measurement where applicable;

  • Hip measurement where applicable;

  • Any specific fit concerns.

Fit may vary depending on the product design, fabric, stretch, construction, and intended silhouette.

Shipping & Tracking Support

For questions regarding:

  • Order processing;

  • Shipping status;

  • Tracking information;

  • Delivery delays;

  • Packages marked as delivered;

  • Lost or delayed packages;

please provide your order number and tracking number when available.

Our standard estimated delivery timeframe is:

7–12 Business Days

This includes:

  • Processing time: 1–3 Business Days;

  • Transit time: 6–9 Business Days.

Returns & Exchanges

MASSUAE accepts eligible returns for both defective and non-defective products.

Eligible return and exchange requests must generally be submitted within:

30 Days From the Date of Delivery

Returned products must meet the applicable:

New Products Only

condition requirements.

Approved returns are handled:

By Mail

Please contact our Customer Support team before mailing any product back.

Return Address Notice

The business address listed on this page is not automatically the return address.

Please do not mail returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us and provide:

  • Your order number;

  • Description of the issue;

  • Clear photos of the affected product;

  • Photos of the packaging where applicable;

  • Photos of the shipping label where applicable.

Please keep the affected product and original packaging while your request is being reviewed.

Refund Support

Approved refunds are generally issued to the original payment method.

Once an eligible returned product has been received, inspected, and approved, the refund will be processed within:

3 Business Days

Your bank, card issuer, digital wallet provider, or other payment provider may require additional time before the funds appear in your account.

Payment Questions

If you have questions regarding:

  • Payment authorization;

  • Billing;

  • Failed or declined payments;

  • Duplicate charges;

  • Promotional discounts;

  • Refund status;

please contact our Customer Support team.

For security reasons, please do not send complete credit or debit card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Privacy Requests

If you have questions regarding your personal information or wish to submit a privacy-related request, please contact:

info@massuae.com

Please provide enough information for us to understand and appropriately respond to your request.

Contact Information

MASSUAE

Phone:
+1 571-800-4133

Email:
info@massuae.com

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

Thank you for shopping with MASSUAE.

We appreciate your support and are available to assist with product, order, payment, shipping, return, exchange, refund, and customer service questions.