Terms of service

Welcome to MASSUAE.

These Terms of Service govern your use of our online store and your purchase of products from MASSUAE.

By accessing our store, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read these terms carefully before using our store or completing a purchase.

Online Store Terms

By using our store, you confirm that you are legally permitted to enter into transactions and use our services under applicable law.

You may not use our store, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations;

  • Submit false or misleading information;

  • Attempt unauthorized access to our systems;

  • Interfere with the security or operation of our store;

  • Introduce viruses, malware, or harmful code;

  • Use our store for fraudulent transactions;

  • Misuse promotional offers or payment systems;

  • Attempt to obtain customer or store information through unauthorized methods.

We may restrict access to our services where reasonably necessary to protect our customers, business, systems, or legal rights.

General Conditions

We reserve the right to refuse, restrict, hold, or cancel an order where reasonably necessary.

This may include circumstances involving:

  • Suspected fraud;

  • Unauthorized payment activity;

  • Payment verification problems;

  • Incorrect or incomplete order information;

  • Product availability issues;

  • Pricing errors;

  • Technical errors;

  • Violations of these Terms of Service;

  • Other circumstances that prevent lawful or proper order fulfillment.

If an order is cancelled after payment has been successfully collected, any applicable refund will be handled according to our refund procedures.

Products and Services

MASSUAE offers women's fashion products and related accessories.

Our collections may include:

  • Dresses;

  • Tops;

  • Bottoms;

  • Matching sets;

  • Denim;

  • Outerwear;

  • Shoes;

  • Handbags;

  • Swimwear;

  • Intimates;

  • Fashion accessories;

  • Occasionwear;

  • Embellished and statement pieces.

Product availability may change from time to time.

We reserve the right to add, remove, discontinue, or modify products where appropriate.

Product Information

We make reasonable efforts to provide accurate information about our products.

Product pages may include:

  • Product descriptions;

  • Product images;

  • Available sizes;

  • Available colors;

  • Material information where available;

  • Fit information;

  • Product measurements;

  • Care information;

  • Prices;

  • Availability.

Customers are responsible for reviewing the applicable product information before placing an order.

Because fit, fabric, stretch, construction, embellishment, and design may vary between products, customers should review the individual product page and available size information before purchasing.

Product Images and Colors

We make reasonable efforts to display product colors and details accurately.

However, actual appearance may vary slightly because of:

  • Photography;

  • Lighting;

  • Screen settings;

  • Device type;

  • Display brightness;

  • Production variations.

We cannot guarantee that every device will display colors exactly the same way.

Embellished and Delicate Products

Some MASSUAE products may contain:

  • Sequins;

  • Beading;

  • Crystals;

  • Rhinestones;

  • Embroidery;

  • Specialty trims;

  • Delicate fabrics;

  • Structured elements.

These products may require additional care.

Customers should follow applicable care instructions and handle delicate products appropriately.

Damage resulting from improper use, washing, storage, alteration, or handling after delivery may affect return eligibility.

Product Availability

All products are subject to availability.

A product may become unavailable after an order has been submitted.

If we are unable to fulfill a paid product, we may:

  • Contact you regarding the issue;

  • Offer an available alternative where appropriate;

  • Provide an applicable refund.

Product availability displayed on our store may change without prior notice.

Pricing

Prices are displayed on our store and during checkout.

Prices may change from time to time.

Any applicable price changes will be reflected before an order is completed.

The price displayed at checkout before payment is submitted is the applicable price for that transaction.

The total order amount may include:

  • Product prices;

  • Applicable taxes;

  • Promotional discounts;

  • Shipping charges where applicable.

Customers should review the final order total before submitting payment.

Pricing Errors

Occasionally, product prices or other information may be displayed incorrectly because of:

  • Technical errors;

  • System issues;

  • Human error;

  • Data errors.

If a material pricing error is discovered before fulfillment, we may contact you regarding the issue.

Where an affected order cannot be fulfilled, the applicable payment will be refunded.

Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Payment method availability may vary depending on:

  • Customer location;

  • Device;

  • Browser;

  • Payment provider;

  • Transaction eligibility.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method;

  • The information provided is accurate;

  • The billing information is complete;

  • You authorize the applicable order charge.

Payments may be processed through Shopify and authorized third-party payment providers.

Payment Security

Payment information is processed through authorized checkout and payment systems.

MASSUAE does not store complete credit or debit card numbers on our own servers.

For security reasons, customers should not send complete payment card numbers, security codes, banking passwords, or other sensitive payment credentials by email.

Taxes

Applicable taxes may be calculated during checkout based on:

  • Delivery address;

  • Order information;

  • Applicable tax requirements.

The final amount payable will be displayed before payment is completed.

Promotions and Discounts

MASSUAE may offer promotions, discount codes, or special offers from time to time.

Promotions may be subject to conditions including:

  • Expiration dates;

  • Product exclusions;

  • Minimum order values;

  • Usage limitations;

  • Geographic restrictions;

  • Customer eligibility;

  • Other stated conditions.

Discount codes must generally be applied before the order is completed.

Unless otherwise stated, promotional discounts cannot be applied retroactively to completed orders.

Order Confirmation

After placing an order, you may receive an order confirmation at the email address provided during checkout.

Customers should review order details carefully, including:

  • Products ordered;

  • Size;

  • Color;

  • Variant;

  • Shipping address;

  • Billing information;

  • Contact information;

  • Discounts;

  • Order total.

If you notice an error, please contact our Customer Support team as soon as possible.

An order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been shipped.

Order Verification

Some orders may require additional review for:

  • Payment verification;

  • Fraud prevention;

  • Order accuracy;

  • Security purposes.

We may request additional information where reasonably necessary.

Orders may be delayed or cancelled if required verification cannot be completed.

Order Processing

Orders are generally processed within:

1–3 Business Days

Orders are normally processed:

Monday – Friday

The daily order cut-off time is:

12:00 PM Eastern Time

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Processing time is separate from shipping transit time.

Shipping

MASSUAE currently provides standard shipping to eligible addresses within the:

United States

Standard shipping is currently:

Free Shipping — $0

The estimated shipping transit time is:

6–9 Business Days

The estimated total delivery timeframe, including processing and transit, is:

7–12 Business Days

This includes:

  • Processing time: 1–3 Business Days;

  • Transit time: 6–9 Business Days.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may be affected by circumstances including:

  • Carrier operations;

  • Weather;

  • Public holidays;

  • Transportation disruptions;

  • High shipping volumes;

  • Other circumstances outside our reasonable control.

Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number where applicable;

  • City;

  • State;

  • ZIP code;

  • Phone number;

  • Email address.

Incorrect or incomplete shipping information may result in:

  • Processing delays;

  • Delivery delays;

  • Failed delivery attempts;

  • Returned packages;

  • Additional costs.

Address changes cannot be guaranteed after an order has entered processing or shipment.

Tracking Information

Tracking information may be provided after shipment.

Please allow up to:

48 Hours

for tracking information to become active or update after carrier acceptance.

Tracking updates are provided by the applicable shipping carrier.

Delivery Delays

Delivery estimates may occasionally be affected by circumstances outside our reasonable control.

These may include:

  • Severe weather;

  • Public holidays;

  • Carrier disruptions;

  • Transportation delays;

  • Natural disasters;

  • Government restrictions;

  • High shipping volumes;

  • Unexpected logistics issues.

If an order has not arrived within the estimated delivery timeframe, customers may contact our Customer Support team for assistance.

Returns

MASSUAE accepts eligible returns for:

  • Defective products;

  • Non-defective products.

Eligible return requests must be submitted within:

30 Days From the Date of Delivery

Returned products must be:

New Products Only

Products generally must:

  • Be unworn;

  • Be unused;

  • Be unwashed;

  • Be unaltered;

  • Remain in original condition;

  • Have original tags attached where applicable;

  • Include original accessories where applicable;

  • Be free from stains, odors, makeup, damage, or signs of wear.

Complete return requirements are described in our Return & Refund Policy.

Exchanges

MASSUAE accepts eligible exchanges within:

30 Days From the Date of Delivery

Exchange products must meet the same product condition requirements that apply to returns.

Exchange availability depends on current inventory.

If a requested replacement product is unavailable, another available option or eligible refund may be offered.

Return Method

Approved returns must be sent:

By Mail

Customers must follow the return instructions provided by our Customer Support team.

Customers should not send products back before receiving applicable return instructions.

Return Shipping

For standard returns:

Return Label: Customer's Responsibility

Customers are responsible for arranging and paying for the applicable return shipment.

Return shipping costs are generally non-refundable.

Restocking Fee

MASSUAE does not charge a restocking fee for approved eligible returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Refunds

Approved refunds are generally issued to the:

Original Payment Method

Once an eligible returned product has been:

  • Received;

  • Inspected;

  • Approved;

the refund will be processed within:

3 Business Days

After MASSUAE submits the refund, the customer's financial institution or payment provider may require additional time before the funds appear in the applicable account.

Any additional posting time is determined by the payment provider.

Damaged, Defective, or Incorrect Products

Customers should inspect orders after delivery.

If a product arrives:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing an expected component;

please contact our Customer Support team.

We may request:

  • Order number;

  • Description of the issue;

  • Product photos;

  • Packaging photos;

  • Shipping label photos where applicable.

Please keep the affected product and original packaging while the request is being reviewed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters:

  • Processing;

  • Packing;

  • Shipment.

Once processing or shipment has begun, cancellation cannot be guaranteed.

If the order has already shipped, eligible products may be returned after delivery according to our Return & Refund Policy.

Customer Accounts

If customer accounts are available, customers are responsible for:

  • Maintaining accurate account information;

  • Protecting login credentials;

  • Restricting unauthorized account access;

  • Informing us of suspected unauthorized activity.

We may restrict or suspend accounts associated with fraud, abuse, or violations of these terms.

Reviews and Customer Content

Customers may have opportunities to submit:

  • Reviews;

  • Comments;

  • Feedback;

  • Photos;

  • Other content.

By submitting content, you confirm that:

  • You have the right to submit it;

  • It does not violate another person's rights;

  • It is not fraudulent;

  • It is not unlawful;

  • It does not contain malicious code;

  • It does not contain unauthorized advertising.

We may remove content that violates these requirements where appropriate.

Intellectual Property

Content displayed through MASSUAE may include:

  • Brand names;

  • Logos;

  • Product descriptions;

  • Text;

  • Images;

  • Graphics;

  • Videos;

  • Design elements;

  • Page layouts;

  • Other materials.

These materials may be owned by MASSUAE, licensors, suppliers, or other applicable rights holders.

Third-party trademarks, product names, images, and intellectual property remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit, modify, or misuse protected content without appropriate authorization.

Prohibited Uses

You may not use our store or services to:

  • Violate applicable law;

  • Commit fraud;

  • Submit false information;

  • Interfere with store security;

  • Introduce malicious software;

  • Attempt unauthorized access;

  • Collect personal information unlawfully;

  • Impersonate another person;

  • Abuse payment systems;

  • Abuse promotional offers;

  • Infringe intellectual property rights;

  • Interfere with normal store operations.

We may take reasonable action to restrict activity that violates these Terms of Service.

Third-Party Services

Our store may use independent third-party services including:

  • Shopify;

  • Payment providers;

  • Shipping carriers;

  • Analytics services;

  • Advertising platforms;

  • Customer service providers;

  • Technology providers.

Third-party services operate according to their own terms, privacy practices, eligibility requirements, and procedures.

MASSUAE does not control the independent operations of third-party providers.

Privacy

Use of our store is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, shared, and protected.

Errors and Omissions

Information in our store may occasionally contain:

  • Typographical errors;

  • Inaccuracies;

  • Omissions;

  • Technical errors.

These may relate to:

  • Products;

  • Prices;

  • Promotions;

  • Availability;

  • Shipping;

  • Product descriptions;

  • Other information.

Where appropriate, we may correct material errors or update information.

Website Availability

We aim to maintain reliable store access, but uninterrupted availability cannot be guaranteed.

Store functionality may occasionally be affected by:

  • Maintenance;

  • Technical problems;

  • Network interruptions;

  • Hosting issues;

  • Security concerns;

  • Other operational circumstances.

We may modify or temporarily suspend certain functions where reasonably necessary.

Disclaimer

To the extent permitted by applicable law, products and services are provided subject to the descriptions, conditions, warranties, and consumer rights applicable to the relevant transaction.

Nothing in these Terms of Service excludes or limits rights that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, MASSUAE will not be responsible for indirect, incidental, special, or consequential losses resulting from use of our store or services.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters;

  • Severe weather;

  • Carrier disruptions;

  • Transportation interruptions;

  • Public health emergencies;

  • Government actions;

  • Telecommunications failures;

  • Cybersecurity incidents;

  • Other unexpected events.

We will make reasonable efforts to resume normal operations when circumstances allow.

Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Governing Law

These Terms of Service are governed by applicable laws of the United States and, where applicable, the laws of the Commonwealth of Virginia, without limiting any mandatory consumer rights that may apply based on the customer's location.

Changes to These Terms

MASSUAE may update these Terms of Service from time to time to reflect changes in:

  • Store operations;

  • Products;

  • Services;

  • Payment procedures;

  • Shipping procedures;

  • Return procedures;

  • Technology;

  • Applicable requirements;

  • Laws or regulations.

The most current version will be published through our store.

Contact Us

If you have questions regarding these Terms of Service, an order, payment, shipping, returns, exchanges, or refunds, please contact us:

MASSUAE

Phone:
+1 571-800-4133

Email:
info@massuae.com

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

Thank you for choosing MASSUAE.