Payment Terms

At MASSUAE, we are committed to providing a clear, secure, and transparent payment experience.

These Payment Terms explain how payments, pricing, billing, authorization, discounts, refunds, and other payment-related matters are handled when you place an order with MASSUAE.

Accepted Payment Methods

MASSUAE accepts the payment methods displayed during checkout.

Available payment methods may vary depending on:

  • Customer location;

  • Device;

  • Browser;

  • Payment provider availability;

  • Transaction eligibility;

  • Checkout configuration.

The payment methods displayed during checkout are the official payment options available for your order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Payment Currency

Prices displayed through MASSUAE are generally shown in:

USD — U.S. Dollars

The applicable currency and final order amount will be displayed during checkout before payment is completed.

Customers should review the final order total carefully before submitting payment.

If your bank, card issuer, digital wallet provider, or other payment provider performs currency conversion, additional fees or exchange-rate differences may apply according to that provider's policies.

Payment Authorization

All payments must be successfully authorized before an order can proceed through normal processing.

By placing an order with MASSUAE, you confirm that:

  • You are authorized to use the selected payment method;

  • The payment information provided is accurate;

  • The billing information provided is complete;

  • You authorize the applicable payment provider to process the amount displayed during checkout.

If payment authorization is unsuccessful, your order may not be completed or processed.

Payment Processing

Payments may be processed through Shopify and authorized third-party payment providers.

Payment providers may process transaction information necessary to:

  • Authorize payment;

  • Confirm payment;

  • Complete transactions;

  • Prevent fraud;

  • Process refunds;

  • Meet applicable legal or security requirements.

MASSUAE does not store complete credit or debit card numbers on our own servers.

Payment Security

We use established ecommerce and payment processing systems to handle transactions.

Payment information is transmitted and processed through the applicable checkout and payment provider systems.

For your security, please do not send the following information to us by email:

  • Complete credit card numbers;

  • Complete debit card numbers;

  • Card security codes;

  • Banking passwords;

  • Payment account passwords;

  • Other sensitive financial credentials.

Our Customer Support team does not require complete payment card information to assist with an order.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name;

  • Billing address;

  • Email address;

  • Phone number;

  • Payment information.

Incorrect or incomplete billing information may result in:

  • Payment authorization failure;

  • Additional verification;

  • Order processing delays;

  • Order cancellation where payment cannot be verified.

Please review your billing information carefully before completing your purchase.

Pricing

Product prices are displayed through MASSUAE and during checkout.

The final order amount may include:

  • Product price;

  • Applicable taxes;

  • Promotional discounts;

  • Shipping charges where applicable.

For eligible United States orders covered by our standard shipping service:

Standard Shipping: $0

All applicable charges will be displayed before payment is completed.

Price Changes

Product prices may change from time to time.

Any applicable price change will be reflected before an order is completed.

Once an order has been successfully submitted and payment has been authorized, the applicable purchase price is generally the amount displayed during checkout for that transaction.

Pricing Errors

Occasionally, product pricing or other transaction information may be displayed incorrectly because of:

  • Technical errors;

  • System issues;

  • Data errors;

  • Human error.

If we identify a material pricing error before fulfillment, we may contact you regarding the issue.

If an affected order cannot be fulfilled, any applicable payment will be refunded.

Taxes

Applicable taxes may be calculated during checkout based on:

  • Delivery destination;

  • Order information;

  • Applicable tax requirements.

Customers can review the final payable amount before completing payment.

Promotional Discounts

MASSUAE may offer promotional discounts or special offers from time to time.

Promotions may be subject to conditions including:

  • Expiration dates;

  • Minimum purchase requirements;

  • Product exclusions;

  • Geographic restrictions;

  • Customer eligibility;

  • Usage limits;

  • Other stated promotional conditions.

Promotional codes must generally be successfully applied during checkout before the order is completed.

The discount shown in the order summary before payment is the discount applied to that transaction.

Unless otherwise stated, promotional discounts generally cannot be applied retroactively after an order has been completed.

Order Confirmation

After successfully placing an order, you may receive an order confirmation using the email address provided during checkout.

Please review your order details carefully, including:

  • Products ordered;

  • Size;

  • Color;

  • Variant;

  • Shipping address;

  • Billing information;

  • Promotional discounts;

  • Order total.

If you notice an error, please contact our Customer Support team as soon as possible.

Payment Verification

Some transactions may require additional verification for:

  • Payment security;

  • Fraud prevention;

  • Order accuracy;

  • Billing verification.

We may request additional information where reasonably necessary to verify an order.

An order may be delayed or cancelled if required payment or order information cannot be verified.

Failed or Declined Payments

If your payment is declined, please verify that:

  • Your payment information is correct;

  • Your billing address is accurate;

  • Your payment method has not expired;

  • Sufficient funds or available credit are available;

  • Your payment provider has not restricted the transaction.

You may also contact your bank, card issuer, or payment provider for additional assistance.

If the issue continues, you may attempt another payment method displayed during checkout.

Pending Payments and Authorizations

In some cases, a bank, card issuer, or payment provider may temporarily display a transaction as:

  • Pending;

  • Authorized;

  • Processing.

A pending authorization does not necessarily mean that a completed charge has occurred.

The time required for a pending authorization to be released or updated is determined by the applicable financial institution or payment provider.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first review:

  • Your order confirmation;

  • Pending transactions;

  • Completed transactions;

  • Payment provider activity.

A temporary authorization may sometimes appear separately from a completed transaction.

If you still believe an incorrect duplicate charge has occurred, please contact our Customer Support team.

When contacting us, please provide:

  • Your full name;

  • Order number;

  • Email address used during checkout;

  • Description of the issue.

Please do not send complete payment card information by email.

Order Processing

Payment authorization must be completed before normal order processing begins.

Orders are generally processed within:

1–3 Business Days

Processing days are:

Monday – Friday

Our daily order cut-off time is:

12:00 PM Eastern Time

Orders placed after the cut-off time, on weekends, or on public holidays may begin processing on the next available business day.

Order Cancellation

If you need to cancel an order, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist before the order enters:

  • Processing;

  • Packing;

  • Shipment.

Once an order has entered processing or shipment, cancellation cannot be guaranteed.

If an order is successfully cancelled after payment has already been collected, any applicable refund will generally be issued to the original payment method.

Returns and Refunds

Eligible returns and refunds are handled according to our Return & Refund Policy.

MASSUAE accepts eligible returns for:

  • Defective products;

  • Non-defective products.

Eligible return requests must generally be submitted within:

30 Days From the Date of Delivery

Returned products must meet the applicable:

New Products Only

condition requirements.

Refund Method

Approved refunds are generally issued to the:

Original Payment Method

We generally cannot redirect an approved refund to another:

  • Credit card;

  • Debit card;

  • Bank account;

  • Digital wallet;

  • Payment account;

  • Individual.

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Refund Processing Time

Once an eligible returned product has been:

  • Received;

  • Inspected;

  • Approved;

MASSUAE will process the approved refund within:

3 Business Days

The 3-business-day period refers to MASSUAE's refund processing time after return inspection and approval.

After the refund has been submitted, your:

  • Bank;

  • Card issuer;

  • Digital wallet provider;

  • Payment provider;

may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

For standard customer-initiated returns:

  • Return shipping costs are generally non-refundable;

  • Customers are responsible for applicable return shipping costs;

  • MASSUAE does not charge a restocking fee.

Restocking Fee: $0

Payment Disputes

If you believe there is an issue with an order or payment, please contact our Customer Support team so we can review the matter.

Please provide:

  • Order number;

  • Full name;

  • Email address used during checkout;

  • Description of the issue.

If a payment dispute or chargeback is opened through a bank or payment provider, the matter may be handled through that provider's applicable dispute procedures.

Where permitted, MASSUAE may provide relevant records including:

  • Order information;

  • Payment information;

  • Shipping information;

  • Tracking information;

  • Delivery information;

  • Return information;

  • Refund information;

  • Customer service communications.

Fraud Prevention

To help protect customers and our business, transactions may be reviewed for suspected fraud or unauthorized activity.

We may delay, decline, hold, or cancel an order where reasonably necessary because of concerns including:

  • Suspected unauthorized payment;

  • Inconsistent billing information;

  • Unusual transaction activity;

  • Payment verification failure;

  • Suspected fraud.

If a paid order is cancelled, any applicable refund will be handled according to the applicable payment and refund procedures.

Third-Party Payment Providers

Payment services available during checkout may be operated by independent third-party providers.

These providers may process information according to their own:

  • Terms;

  • Privacy practices;

  • Security procedures;

  • Eligibility requirements;

  • Payment processing rules.

MASSUAE does not control independent payment provider authorization decisions, account eligibility decisions, or external processing times.

Changes to These Payment Terms

MASSUAE may update these Payment Terms from time to time to reflect changes in:

  • Payment services;

  • Checkout options;

  • Store operations;

  • Payment providers;

  • Business practices;

  • Applicable requirements.

The most current version will be published through our store.

Contact Us

If you have questions regarding payment, billing, an order, a refund, or a transaction, please contact us:

MASSUAE

Phone:
+1 571-800-4133

Email:
info@massuae.com

Business Address:
1008 Kimberly Pl
Great Falls, VA 22066
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

For security reasons, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Thank you for choosing MASSUAE.